At Y-Outfits, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
We accept returns within 30 days of receiving your order. To be eligible for a return, items must be:
- Unused and unworn
- In original condition
- With original tags and packaging included
Customized or made-to-order products may not be eligible for return unless the item arrives damaged or defective.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges
If you received the wrong size, damaged product, or defective item, please contact us immediately. We will assist you with an exchange or replacement process.
Return Shipping
Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective.
Non-Refundable Items
The following items are not eligible for refunds:
- Final sale items
- Customized products
- Worn or damaged items caused by customer use
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging.
Need Assistance?
Our support team is always ready to help with any return or refund inquiries.
Email: customer_support@y-outfits.com
